7 Days Return & Exchange Policy

Effective Date: 26 August 2025
Last Updated: 26 August 2025

At Emerald Elegance, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or exchange within 7 days of receiving your item, subject to the terms below.

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1. Eligibility for Returns & Exchanges

To qualify for a return or exchange, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.

• The product must be returned in its original packaging, including tags, boxes, and accessories.

• A valid proof of purchase (order confirmation or invoice) is required.

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2. Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are damaged or defective upon arrival:

• Earrings

• Opened or used products

• Items purchased on final sale or clearance discounts

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3. Damaged or Defective Items

If you receive a damaged or defective product:

1. Contact us within 48 hours of delivery at support@emeraldelegance.store.

2. Provide your order number, product details, and clear photos showing the damage or defect.

3. Once approved, we will arrange for an exchange or refund at no additional cost.

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4. Process for Returns & Exchanges

Step 1: Request a Return/Exchange

• Email us at support@emeraldelegance.store within 7 days of receiving your item.

• Include your order number and the reason for return or exchange.

Step 2: Ship the Item Back

• Once approved, you will receive instructions on how and where to send your item.

• You are responsible for return shipping costs unless the product is defective or incorrect.

Step 3: Inspection & Refund/Exchange

• Once we receive your item, we will inspect it.

• If approved, your refund will be processed to your original payment method within 7-14 business days, or we will send your exchange item if requested.

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5. Order Cancellations

• Orders can be canceled within 12 hours of placing them, provided they have not yet been shipped.

• If the order has already been dispatched, you may still return it after delivery following the conditions stated above.

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6. Contact Us

If you have any questions about our Return & Exchange Policy, please contact us:

Emerald Elegance
🌐 Website: https://emeraldelegance.store/