Effective Date: 26 August 2025
Last Updated: 26 August 2025

Welcome to Emerald Elegance (“we,” “our,” “us”). By accessing or using our website https://emeraldelegance.store/ (“Website”), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

If you do not agree to these Terms, please do not use our Website.

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1. Introduction

These Terms & Conditions govern your use of Emerald Elegance’s Website and services, including browsing, purchasing products, and interacting with our platform.

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2. Eligibility

By using our Website, you confirm that:

• You are at least 18 years old, or accessing the Website under the supervision of a parent or legal guardian.

• You have the legal capacity to enter into a binding agreement under UAE law.

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3. Products & Pricing

• We strive to ensure that all product details, descriptions, and prices on the Website are accurate.

• Prices are displayed in AED (United Arab Emirates Dirham) and may include or exclude applicable taxes depending on UAE regulations.

• We reserve the right to modify prices, discontinue products, or update stock availability at any time without prior notice.

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4. Orders & Payments

• When you place an order, you agree to provide accurate and complete information.

• All payments must be made in AED via the secure payment methods available on our Website.

• We do not store or process your credit/debit card details. Payments are handled by trusted third-party payment gateways compliant with PCI-DSS standards.

• We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or unauthorized transactions.

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5. Shipping & Delivery

• We deliver products across Dubai, UAE, and other Emirates as per our delivery policies.

• Delivery times are estimates and may vary due to factors beyond our control.

• Shipping fees, if applicable, will be displayed at checkout.

• We are not responsible for delays caused by courier companies, customs, or force majeure events.

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6. Returns, Exchanges & Refunds

We aim to ensure your satisfaction with every purchase. Our policy is as follows:

• Returns and exchanges are accepted only if the item is unused, undamaged, and returned in its original packaging within 7 days of delivery.

• For hygiene reasons, earrings cannot be returned or exchanged unless they arrive damaged or defective.

• Refunds, if applicable, will be processed to your original payment method within 7-14 business days after inspection and approval.

• For assistance, contact us at support@emeraldelegance.store.

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7. Use of the Website

You agree not to:

• Use the Website for any unlawful or fraudulent purposes.

• Attempt to gain unauthorized access to our systems or servers.

• Copy, distribute, or exploit any content from the Website without written permission.

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8. Intellectual Property

All content on the Website, including logos, designs, images, product descriptions, and graphics, is the exclusive property of Emerald Elegance and is protected under UAE copyright and trademark laws. Unauthorized use is strictly prohibited.

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9. Limitation of Liability

• We strive to provide accurate product descriptions and reliable services. However, Emerald Elegance is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our Website or products.

• You assume full responsibility for the proper use of purchased products.

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10. Third-Party Services

Our Website may include links to third-party platforms, payment gateways, or logistics providers. We are not responsible for the content, security, or privacy practices of third-party websites.

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11. Indemnification

You agree to indemnify and hold Emerald Elegance harmless from any claims, damages, losses, or liabilities arising out of your violation of these Terms & Conditions or misuse of our Website.

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12. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of the Dubai Courts.

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13. Changes to These Terms

We may update these Terms & Conditions at any time. Any changes will be posted on this page with the updated “Last Updated” date. Continued use of our Website implies acceptance of the revised Terms.

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14. Contact Us

For questions, concerns, or complaints regarding these Terms & Conditions, please contact us at:

Emerald Elegance
🌐 Website: https://emeraldelegance.store/